Privacy Policy

1. Introduction

PogPoll ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our interactive polling platform, including our website, Twitch extension, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account or link your Twitch account, we collect your username, display name, email address, and avatar URL
• Poll Content: Poll titles, descriptions, options, and any content you create through our platform
• Voting Data: Your votes, including free votes, paid votes using PogCoin, and Twitch Bits votes
• Payment Information: Transaction details when purchasing PogCoin or using Twitch Bits (processed through Stripe and Twitch respectively)
• Communications: Messages you send to us through support channels or feedback forms

2.2 Information Collected Automatically

• Usage Data: How you interact with our Service, including pages visited, features used, and time spent
• Device Information: IP address, browser type, operating system, device identifiers, and user agent strings
• Session Data: Authentication tokens, session identifiers, and login/logout timestamps
• Analytics Data: Aggregated usage statistics, performance metrics, and error logs
• Geographic Data: General location information derived from IP addresses for analytics purposes

2.3 Information from Third Parties

• Twitch Integration: Twitch user ID, channel information, and Bits transaction data when using our Twitch extension
• Stripe: Payment processing information and transaction details for PogCoin purchases
• Authentication Providers: OAuth data from Twitch for account linking and authentication

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our polling platform and related features
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Poll Functionality: To display polls, process votes, calculate results, and provide real-time updates
• Monetization: To process payments, distribute creator earnings, and manage virtual currency (PogCoin)
• Analytics: To analyze usage patterns, improve our Service, and provide insights to content creators
• Security: To detect and prevent fraud, abuse, and unauthorized access to our Service
• Communication: To send important updates, notifications, and respond to your inquiries
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

4.1 Public Information

The following information may be publicly visible on our platform:

• Poll titles, descriptions, and options (for public polls)
• Aggregated vote counts and results
• Creator usernames and display names
• Public poll creation and activity timestamps

4.2 Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Stripe: Payment processing and financial transactions
• Twitch: Authentication, Bits integration, and extension functionality
• Database Providers: Secure data storage and backup services
• Analytics Services: Usage analytics and performance monitoring
• Email Services: Transactional emails and notifications

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Protection of our users' rights, property, or safety
• Prevention of fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: Data is encrypted in transit using HTTPS/TLS and at rest using industry-standard encryption
• Access Controls: Strict access controls and authentication mechanisms for our systems
• Regular Audits: Regular security assessments and vulnerability testing
• Data Minimization: We collect only the information necessary for our Service
• Secure Infrastructure: Hosted on secure, monitored infrastructure with regular updates
• Rate Limiting: Protection against abuse and automated attacks

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Poll Data: Public polls may be retained indefinitely; private polls may be deleted upon account closure
• Vote Data: Retained for analytics and audit purposes, typically for 2-3 years
• Payment Data: Retained as required by financial regulations and tax laws
• Logs and Analytics: Retained for security and performance monitoring, typically for 1-2 years

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and operational requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@pogpoll.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality, authentication, and security
• Performance Cookies: Help us understand how you use our Service to improve performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into usage patterns and help us optimize our Service

You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions by relevant data protection authorities
• Other appropriate safeguards as required by applicable law

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

• Twitch: Twitch Privacy Policy
• Stripe: Stripe Privacy Policy

We encourage you to review the privacy policies of these third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice on our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Jurisdiction-Specific Information

14.1 European Union (GDPR)

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

14.2 California (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to opt-out of the sale of personal information (we do not sell personal information).

14.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have questions about your specific rights, please contact us.